Resources

Everything you need to succeed with our solutions

Frequently Asked Questions

Find answers to common questions about our products and services

How long has your company been in business?

Trevy technosys Pvt Ltd has been in business since 2021, while our management has over 100+ years of IT industry experience.

What industries do you serve?

We primarily serve retail, healthcare, manufacturing, and multimedia sectors, providing specialized software solutions tailored to each industry's unique requirements.

Do you offer cloud-based solutions?

Yes, our solutions are designed with cloud-first architecture, offering both cloud-based and on-premise deployment options to meet different business needs and preferences.

What support do you provide?

We provide comprehensive support including installation assistance, training, ongoing technical support, regular updates, and maintenance services to ensure smooth operation of our solutions.

Can your solutions be customized?

Absolutely! Our solutions are highly customizable to meet specific business requirements. We work closely with clients to tailor our software to their unique needs and workflows.

Latest Blog Posts

Industry insights and technology trends

March 15, 2024

The Future of Retail Technology

Explore how emerging technologies like AI, IoT, and blockchain are transforming the retail landscape and what businesses need to know to stay competitive.

Read More
March 10, 2024

Omnichannel Retail Strategy

Learn how to create a seamless customer experience across all touchpoints and why omnichannel retail is crucial for modern business success.



Read More
March 5, 2024

Cloud vs On-Premise Solutions

Understand the pros and cons of cloud-based and on-premise software solutions to make the right choice for your business needs.


Read More

Downloads

Software downloads, brochures, and documentation

Product Brochures

Download detailed product brochures for whet and other solutions.

Whetstone CG Brochure Company Profile

Case Studies

Real-world implementation stories and success metrics.

Retail Chain Bakery Success

Installation Procedures

Step-by-step guides for installing our solutions

Trevy Technosys Installation

Complete guide for installing Whetstone CG retail software suite.

  1. System requirements verification
  2. Database setup and configuration
  3. Application installation
  4. Initial configuration and setup
  5. Testing and validation
Download Guide

Mobile App Setup

Instructions for setting up mobile applications.

  1. App store download
  2. Device configuration
  3. Network setup
  4. User authentication
  5. Synchronization setup
Download Guide

Video Tutorials

Learn through our comprehensive video library

Getting Started

Basic tutorial covering initial setup and first steps with Trevy SP.

Watch Tutorial

Inventory Management

Detailed guide on managing inventory, stock levels, and product categories.

Watch Tutorial

Reporting Features

Learn how to generate and customize various reports for business insights.

Watch Tutorial

Instruction Manuals

Comprehensive user guides and documentation

User Manual

Complete user guide covering all features and functionalities of our software solutions.

PDF Version Online Version

Administrator Guide

Technical documentation for system administrators and IT personnel.

PDF Version Online Version

API Documentation

Technical documentation for developers integrating with our systems.

Developer Docs API Reference

Training Materials

Training guides and materials for end-users and administrators.

Training Guide Quick Reference

Troubleshooting

Common issues and their solutions

Printer Issues

Problem: Printer not working or not printing correctly.

Solutions:

  • Check printer connection and power
  • Verify paper and ink/toner levels
  • Restart printer and computer
  • Update printer drivers
  • Check print queue for stuck jobs

Contact Support

Barcode Scanner Issues

Problem: Barcode scanner not reading or printer not working.

Solutions:

  • Clean scanner lens and check connections
  • Verify barcode quality and positioning
  • Check scanner settings and configuration
  • Test with different barcodes
  • Restart scanner and system

Contact Support

Cash Drawer Issues

Problem: Cash drawer not opening or closing properly.

Solutions:

  • Check drawer connection to POS system
  • Verify drawer lock position
  • Test manual drawer release
  • Check POS system settings
  • Inspect drawer mechanism for obstructions

Contact Support

Reports Issues

Problem: Reports not generating or showing incorrect data.

Solutions:

  • Verify date range and filters
  • Check data synchronization status
  • Refresh report data
  • Verify user permissions
  • Check database connectivity

Contact Support

System Crash

Problem: System crashes or becomes unresponsive.

Solutions:

  • Restart the application
  • Check system resources (RAM, CPU)
  • Verify database connectivity
  • Check system logs for errors
  • Contact technical support

Contact Support

Other Issues

Problem: Any other technical issues not covered above.

Solutions:

  • Document the issue with screenshots
  • Note error messages and codes
  • Check system requirements
  • Verify recent changes or updates
  • Contact our support team

Contact Support

Need More Help?

Our support team is ready to assist you

Contact Support Partner With Us